After-sales, spare-parts and technical support for can-making equipment, with each request reviewed according to the supplied equipment, line configuration and the technical information available for the project.
After-sales support is an important part of maintaining confidence in can-making equipment after project delivery. ASIBEX reviews support, spare-parts and technical requirements in relation to the supplied equipment and the configuration of the wider production line.
Each request is assessed using the equipment information available for the project so that the required support scope can be defined before quotation or technical follow-up. Where additional documentation, machine identification or interface information is required, these details should be provided as part of the support request.
The approved support scope covers after-sales assistance, spare-parts requirements and technical support associated with can-making equipment. Maintenance-related support may also be reviewed where applicable to the equipment and project scope.
The exact support requirement depends on the supplied equipment, machine identification, line configuration and the technical issue or spare-parts need presented for review. Response times, spare-parts availability, warranty conditions and service commitments are confirmed individually and are not presented as fixed website promises.
Post-delivery support requirements are reviewed in relation to the supplied equipment, project scope and available technical information.
Spare-parts requests are reviewed using the available machine and component information so that the required part or technical requirement can be identified before quotation.
Technical support requests are assessed within the context of the equipment and surrounding line configuration so that the issue and required support scope can be reviewed accurately.
Maintenance-related requirements can be reviewed according to the supplied equipment and available technical information, with the final service scope confirmed for the individual request.
A support request begins with identifying the equipment involved and the type of assistance required. Available machine information, documentation and details of the surrounding production line are then reviewed to clarify the support scope.
If further technical information is required before quotation or follow-up, ASIBEX will need the relevant equipment details to continue the review.
Provide the machine or equipment identification available, the required component or part information, project location, photographs where relevant and any technical documents that can help identify the requirement accurately.
Where part identification is unclear, information about the equipment and surrounding line configuration may be required before a quotation can be prepared.
Provide the equipment involved, a clear description of the technical issue, project location, available machine documentation and any relevant photographs or operating information that can support the initial review.
ASIBEX’s support capability extends beyond the initial equipment delivery where after-sales, technical assistance or spare-parts support forms part of the applicable project or service scope. Installation, commissioning and training are handled according to the relevant project requirements and agreed scope.
Provide the available machine identification, part or component information, project location and any photographs or technical documents that can help identify the requirement accurately.
Provide the equipment involved, a clear description of the issue, project location, available machine documentation and any relevant photographs or operating information that can support the initial review.
No fixed response time or spare-parts availability is stated for every request. Availability, service scope and commercial terms are confirmed according to the specific equipment and support requirement.
Share the equipment details, project location and the support or spare-parts requirement so our engineering team can review the request and define the next step.
